http://www.francisraymond.com/2009/02/social-media-wont-save-your-company-the-att-experienc/ Learning Analytics, SEO and Social Media Wed, 27 May 2009 09:04:45 -0700 http://wordpress.org/?v=2.8.4 hourly 1 http://www.francisraymond.com/2009/02/social-media-wont-save-your-company-the-att-experienc/comment-page-1/#comment-58 celine Mon, 23 Feb 2009 16:09:55 +0000 http://www.francisraymond.com/?p=359#comment-58 yes! at&t has terrible customer care. they billed me for calls i never made, never sent me an invoice or a bill home for the money they deduced off my deposit, returned my deposit money after 4 months, when the sails person in their store promised me the money after 2 weeks. Instead at&t sent me a bill after 2 weeks claiming i owe them the deposit amount! thanks frankie for this post. and their social media strategy is never gonna help them, because as you said: the problem is somewhere else, in the core of their big fat corp. yes! at&t has terrible customer care. they billed me for calls i never made, never sent me an invoice or a bill home for the money they deduced off my deposit, returned my deposit money after 4 months, when the sails person in their store promised me the money after 2 weeks. Instead at&t sent me a bill after 2 weeks claiming i owe them the deposit amount!
thanks frankie for this post.
and their social media strategy is never gonna help them, because as you said: the problem is somewhere else, in the core of their big fat corp.

]]>